Customer Satisfaction Is Worthless Customer Loyalty Is Priceless Pdf

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Customer loyalty is priceless”, remember that customer loyalty is stemmed from customer satisfaction. Know their birthdays? Keep those in mind and …



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And Customer satisfaction is a necessary theory for customer profitability analysis, because the needs of customer are made from customer satisfaction. The aim of this paper is... The aim of this



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Our “customer satisfaction” scores are high! Jeffrey Gitomer’s customer service manifesto Customer Satisfaction is Worthless, Customer Loyalty Is Priceless teaches exactly why the “satisfaction” mindset is a lie and why customer loyalty is what matters to your long-term business success.

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To longtime sales and customer-service pro Jeffrey Gitomer, boasting about a near-perfect customer-satisfaction rating of 97.5 percent is a major mistake. "That means 2.5 percent of your customers are mad and they're telling everyone. And 97.5 percent of your customers will shop anyplace the next time they go to market for your product or service."

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Get this from a library! Customer satisfaction is worthless, customer loyalty is priceless : how to make customers love you, keep them coming back and tell everyone they know. [Jeffrey H Gitomer] -- To longtime sales and customer-service pro Jeffrey Gitomer, boasting about a near-perfect customer-satisfaction rating of 97.5 percent is a major

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